Hotel Management Software in Kenya: Bookings, M-Pesa and Housekeeping in One Place
Hotels, lodges and guest houses in Kenya juggle walk-ins, Booking.com, M-Pesa deposits and housekeeping on paper. Here's what hotel management software should do and how small properties can start.
A hotel management system (also called a property management system, or PMS) keeps one calendar for every room, so a walk-in can't be given the room someone booked online. For small hotels and guest houses in Kenya, that alone pays for it.
What it should do
- Room calendar and availability across walk-ins, phone, WhatsApp and online travel sites
- Online booking on your own website, with an M-Pesa deposit
- Check-in and check-out with guest records
- Restaurant and bar charges posted to the room (POS link)
- Housekeeping status for each room
- Reports: occupancy, revenue per room, unpaid folios
Direct bookings save commission
Online travel sites charge commission on every booking. A booking page on your own website, with M-Pesa deposits and automatic WhatsApp confirmations and reminders, brings repeat guests straight to you. Our booking and reminder automation starts from KSh 45,000.
Antony Mungai
Founder, Steff Cloud — building websites, systems and automation for Kenyan businesses from Nakuru.